Medicines are taken into the body, so we cannot resell anything once it has left us. These rules keep every buyer safe while making sure you are never out of pocket for our mistake.
Cancelling an order
| When | What happens |
|---|---|
| Before it is packed and sent | Cancel by WhatsApp or email with your order number. Full refund. |
| After it is sent | It cannot be cancelled. If you refuse the parcel at the door, we refund the product price once it comes back to us, less the delivery cost both ways. |
What we replace or refund in full
- The parcel arrived damaged, broken or leaking
- You received the wrong medicine or the wrong quantity
- The product is past its expiry date when it reaches you
- The seal was broken when it reached you
Tell us within 48 hours of delivery with your order number and a photo of the product and the box. An unboxing video helps. We then send a replacement or refund you in full, whichever you prefer, and you do not pay for the return.
What we cannot take back
- A product that has been opened or used, unless it falls in the list above
- A change of mind after the product has been sent
- A medicine that did not suit you, though we always want to hear about it, and Dr Shashank can advise you
The program and its consultations
If you cancel a program before the medicine is sent and before your first consultation, you get a full refund. Once the medicine is sent, the rules above apply to it. Refund for consultations not yet used inside a program: Dr Shashank to decide.
Consultations
You can move or cancel a consultation up to how many hours hours before it starts for a full refund. If the doctor has to cancel, you get a full refund or a new time, your choice.
How refunds are paid
Refunds go back to the same account, card or UPI you paid from. We start the refund within 2 working days of approving it. Your bank usually takes 5 to 7 working days to show it.
How to reach us
WhatsApp or call +91 97199 96848, or email drshashank.ayurveda@gmail.com, with your order number.